I got a Customer Satisfaction link from Symantec. It was nice to be able to sound off. Still the most I can hope for is that some drone might input it into a database. I also expect that my feedback won’t much change the median. There was not, sadly, a place to indicate Disturbingly Dissatisfied.

My stubborn streak – when I try to spin it nicely, I call it my unwillingness to compromise – is a real problem. If I had just given up altogether at the start and installed AVG, it all could have been over inside of an hour. Instead, I spoke to India for over 8 hours this past weekend.

I posted to SnappedShots over the weekend, even from my maddened place, because of my stubbornness. One of the reasons, one of the principal reasons I’m still here is my stubbornness. I said when I started that the thing that is rewarded the most is longevity.

A fascinating and pitiful character: A hero with a mission. Of course the mission is all wrong and pointless. There are no lessons to be learned, no grail to be found, no love to be had; but our hero struggles through, overcomes obstacles and, in the end, accomplishes his useless mission. Or he doesn’t. It shouldn’t matter which. But that’s one of those stories where you just get so angry at the character and every page makes you sorer. Still, I’d identify. It might just be that my life is a mission that I’ve got all wrong. Who is to say?

Meanwhile, I have found Symantec’s Refund Policy page. You can find it here: Product Return Page. I’m not saying it works. It will be up to 2 months before I get my money back.

I still have to call India and ask if I can get a credit on my now useless subscription renewal I purchased 6 weeks ago.

It might just be masochistic to call tonight. But then tomorrow I could actually think about and talk about something else.

SS